Roots To Realms

PRIVACY POLICY

1. Overview

This Privacy Policy explains how AltShiftZen LLC, operating as Roots To Realms (“we,” “our,” or “the Practice”), collects, uses, stores, and protects your personal information. This policy applies to all coaching services delivered virtually through Stripe, and to therapy services delivered virtually through IvyPay (if applicable).

By using our website, booking a session, or submitting payment, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide coaching or therapy services, process payments, and maintain secure communication.

Information you provide directly:

Name

Address

Email address

Phone number

Payment information (processed securely by Stripe or IvyPay)

Any information you choose to share during coaching or therapy sessions:

Optional intake form responses

Information collected automatically:

Basic website analytics (traffic, device type, general location)

Cookies used for site functionality and security

We do not sell, rent, or trade your information.

3. How Your Information Is Used

We use your information to:

Provide coaching or therapy services

Process payments securely

Send session materials, integration notes, or scheduling information

Maintain records required for business, ethical, and legal compliance

Improve website functionality and client experience

We do not use your information for advertising or third-party marketing.

4. Payment Processing (Stripe & IvyPay)

Coaching Services (Stripe)

All coaching payments are processed through Stripe. Stripe handles your payment information directly; we do not store or access your full card details.

Stripe’s privacy practices can be found at: https://stripe.com/privacy

Therapy Services (IvyPay)

If therapy services are provided, payments are processed through IvyPay, a HIPAAsecure payment processor for mental health professionals.

IvyPay’s privacy practices can be found at: https://www.ivy.pay/privacy

5. Communication & Session Materials

We may contact you by email or phone for:

Scheduling

Session reminders

Delivery of integration notes or materials

Follow-up communication related to your service

We do not provide crisis support through email, text, or messaging platforms.

6. Confidentiality

We maintain professional discretion and privacy appropriate to coaching and therapy contexts.

Coaching

Coaching is not protected by therapist-client privilege. We keep your information private to the extent appropriate for a coaching relationship.

Therapy

Therapy services follow confidentiality standards required by professional ethics and Washington State law.

Exceptions to confidentiality include:

Risk of harm to self or others

Abuse or neglect of a minor or vulnerable adult

Court orders or legal requirements

7. Data Storage & Security

We use secure, industry-standard systems to store limited client information. Payment information is never stored on our servers and is handled exclusively by Stripe or IvyPay.

We take reasonable measures to protect your data, including:

Encrypted communication platforms

Secure client records

Password-protected devices

Limited access to client information

8. Your Rights

You may request:

Access to the information we hold about you

Correction of inaccurate information

Deletion of certain information (unless retention is required by law or ethical standards)

Requests can be made by email to: altshiftzen@gmail.comRoots To Realms Privacy Policy

9. Third-Party Services

We use third-party services only for essential business functions:

Stripe (coaching payments)

IvyPay (therapy payments)

Website hosting

Email communication

Analytics tools

These services have their own privacy policies, and we encourage you to review them.

10. Children’s Privacy

Roots To Realms does not provide coaching or therapy services to minors. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.

12. Contact Information

AltShiftZen LLC Roots To Realms

Billings, Montana, USA

Email: altshiftzen@gmail.com

Website: https://rootstorealms.com